Location: Shoreham Airport, West Sussex
£ Dependant on experience
Purpose of Job
To provide technical support our customers with both Hardware and Online Interface enquiries
Skills
• Customer facing experience Telephone based
• Computer Hardware Networking, Microsoft Exchange & Small Business Server Experience
• An understanding of basic electronics and DC Voltage systems would be useful.
• Basic Web Design, .ASP, HTML, MySQL (not essential)
• Windows based Hardware Programming Tools (training will be given)
• Possible Stores and Dispatch process support.
Responsible to
Andy Haffenden
Responsible for
Technical Support
Duration
Permanent or Part Time (3 Month Probation period)
Hours of work
9:00 - 5:30 Monday to Friday
Salary
Dependant on experience.
Paid Holidays
28 Days (Including 8 statutory and bank holidays)
Relationships
Internally within the business : Development team, Invoicing and Admin, Operations Director, Operations Manager
External: Customer contacts, development partners and admin contacts, B2B and B2C
Main Responsibilities
• To maintain and support existing customers with technical enquiries
• Report any bugs or issues with software in a timely fashion, monitor and reply to the customer
• Effectively manage internal and external enquiries, produce regular progress reports for the management team
• Use the Companies developed web based admin tools and Windows Based Applications to communicate with Hardware Modules
• To ensure the company development process is followed at all times
• Keep records of meetings, files, information and such like in an organised manner
• Assist with the preparation and compiling of weekly and monthly reports for all customers and ensure that customers are kept aware of any planned maintenance of the system
• Record and manage customer requests for change (RFCs) and identify any areas for possible improvement and development
• Recommend new opportunities, systems and processes and improvements in operations and implement those approved by the management team
• All other duties commensurate with the position
How to Apply:
Please email your CV to jobs@marinetrack.com
Position to start January 2008
NO AGENCIES PLEASE
Back to Careers
|
